At Check-In

 

* Provide CRO-Trained staff to receive passengers.

 

* Collect and Secure all airport departure taxes.

 

* Coordinate special needs with the Airline Representative.

 

* Insure any ticketing issues or documentation irregularities are resolved to the customer’s satisfaction.

 

* Advice passengers of any forecast delay status; if delay is extended, provide accommodations as prescribed by your Corporate guidelines.

 

* Keep Tour Operators informed, as required.

 

Upon Arrival

 

* Assist Special Needs customers deplaning, expedite through Immigrations and Customs, and facilitate with baggage requirements.

 

* Assist passengers with customs forms.

 

* Address quickly any Immigration document issues with the authorities on the customer’s behalf.

 

* Support Tour Operators gathering of their customers, including use of radios to track progress.

 

Baggage Reporting, Tracking, and Delivery

 

* Remain visible to passengers who may need to claim damaged or lost baggage.

 

* Notify Tour Operators of any customer issues.

 

* Send tracing messages to you.

 

* Communicate with Customer directly of status changes.

 

* Deliver baggage to the passenger’s resort upon arrival and notify Tour Operator.

 

* Send “closed files” to you daily.